 Pamela Millard has been working one-on-one with independent agents helping them identify opportunities and solve business problems since 1985. In addition to working individually with hundreds of agencies, Pam was managing director of the Agency Consulting group for CNA for over ten years. Under Pam’s leadership, the consulting organization developed and presented various agency management workshops including Strategic Planning, Managing Agency Financials, Agency Operations Management, Agency Compensation, Mergers, Acquisitions and Perpetuation, Managing Personal Lines, Building a Profitable Small Commercial Department. Pam now brings this expertise to your business. Pam actively participated in the development of the ACORD POWER of Change program and has conducted numerous group and individual sessions with agencies. One agent’s response: "Thank you very much for the great training class. Your contribution to our agency will be truly transformative for us." As a member of the IIAA Commission to Enhance Agency Value, she worked with other agency and company members to develop the IIAA Joint Agency/Company Planning Tool. Pam lead the agency side of CNA’s Personal Lines Agency Company Efficiency Study (PLACES) and the Commercial Lines Agency Company Economic Study (ACES). For many years, Pam worked closely with CNA’s agency council. She also guided many of CNA’s Upload and Download efforts from an agency perspective. Pam joined CNA in 1965. Prior to moving to the Home Office she held staff and management positions in the Minneapolis and Denver branches of CNA. She began her insurance career in an independent insurance agency in St. Paul. Pam has a Bachelor of Arts degree in communications from North Central College and did post graduate work at the University of Chicago School of Business. She earned the CPCU designation in 1988. Pam lives in Diamond Springs, California, in the heart of gold country. | 