Tools & Strategies for Business Excellence

Employee Satisfaction Surveys

Knowledgeable, personable, satisfied employees are a very real asset.  They contribute to the bottom line in tangible ways by helping find and keep new customers.  Great employees are what set a business apart more than any other single factor; they give you a true competitive advantage.

Conversely, if employees are not knowledgeable, personable and satisfied, costs increase and profits decline.  If they don't have the right tools to do their jobs effectively, or if they aren't treated fairly or are overworked and stressed out, they can become frustrated and unhappy.  More importantly, disgruntled employees can be disruptive to the entire organization--sharing their discontent with anyone who will listen.  This attitude has a tendency to rub off on others, bringing down the morale of the entire organization.  Productivity suffers and so do your customers - just long enough to move their business to one of your competitors.

Do you know how your staff really feels? Are your programs and policies as effective as you hope or think they are? If you're not sure, ask.  Ask your employees how well you are doing at being an Employer of Choice.  

Employee Satisfaction Surveys are a great way to do this.  You can design your own survey or there are sample surveys available from a wide variety of sources, including the Internet.  Click here for a free sample survey.  

If you conduct your own survey, be sure to protect employee confidentiality.  Whether it’s concern for their jobs or a desire to spare your feelings, employees need to feel safe giving you honest feedback.  That's why we recommend you If it’s an issue for your agency or, if you don’t have the internal resources necessary to develop, conduct, and analyze the survey -- get some outside help.  

For a nominal fee, Transformation Advisors, Inc., will take the pulse of your agency. Your staff will often share things with us they won’t tell you, for fear of retribution--or of hurting your feelings. 

Transformation Advisors will provide you with detailed results including an unbiased analysis that identifies opportunities for improvement and recommends specific action steps where appropriate. We provide total individual confidentiality for your employees. Results are compiled; no individual responses will be shared with you. 

The cost* for this valuable service is based on the following schedule:

*For detailed analysis of separate locations and/or departments, please contact us for further information.

We have e-mail and Internet-based versions of the survey, as well as hard copy which can be faxed or mailed.  To receive more information about this powerful management tool, click on your location.